New Twist on Scam Tech Support Calls Installs Viruses on Victims’ Computers - BBB Tips

A fake tech support caller claims he needs access to your computer to fix a non-existent bug. But a new twist involves the caller actually installing a virus on victims’ computers

It’s classic scam: a fake tech support caller claims he needs access to your computer to fix a non-existent bug. But a new twist involves the caller actually installing a virus on victims’ computers. 

How the Scam Works:

You get a telephone call from someone claiming to be with tech support from a well-known software company. Microsoft is a popular choice. The callers often have strong accents but use common names such as “Adam” or “Bill.” The scammers may know your name and other personal information, which they get from publicly available phone directories. They might even guess what computer operating system you’re using.

The caller tells you that your computer is sending error messages, and they’ve detected a virus on it. He says only a tech support employee can remove the virus, but first you need to grant him access to your machine. If you give the OK, the caller will run a scan of your files and actually point out how the virus has infected the computer. The scammers then offer to remove the virus…. for a fee. Of course, they need your credit card details first. 

Here’s the twist. Those who allowed the caller remote access to their computers, whether they paid for the virus to be removed or not, reported difficulties with their computer afterwards, according to the FBI’s Internet Crime Complaint Center. Some said their computers would not turn on or certain programs/files were inaccessible. Some victims even reported taking their computers for repair, and the technicians confirmed software had been installed. 

What to do if “Tech Support” Calls?   

  • Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Never provide your credit card or financial information to someone claiming to be from tech support.  
  • Take the caller’s information down and report it to your local authorities or the FTC.
  • If you did allow a caller to access your computer:
    • Change the passwords for your computer, email and online banking/credit card accounts. 
    • Be sure to run a virus scan
    • Consider placing a fraud alert on your credit report if you shared personal and banking information with the scammer. 

For More Information

See Microsoft’s advice on avoiding tech support call scams

To find out more about scams, check out the new BBB Scam Stopper

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.

Patricia January 19, 2013 at 02:17 PM
Why would anyone take a call and allow access to their computer to begin with? First, if there is a major problem out there, the news media is talking about it. Next, if you are having any problems, you initiate the call. That is like taking a call from a "bank" and you give them your account number and all your personal ID information so they can access. If they call you and claim they are from the company and they need to fix something, they should have all your information and even then the answer is "no" until you verify. Malware, shady programs and virus are easy to get by visiting sites or opening e-mail where you are not familiar with the sender-just don't do it and protect yourself with the proper security software. Companies do not call you to initiate repairs or "fixes", you call them.
Better Business Bureau January 25, 2013 at 03:30 PM
Patricia - I hear you, but you would be surprised how many people have been taken in by this scam that we hear about!


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